tidyhouse

TidyHouse / Support

Let’s get the house back in rhythm.

Most TidyHouse questions have a quick answer. If yours doesn’t, send a note and include the details below so we can help without making you repeat yourself.

Support email: nguyenxuandinh336@gmail.com Android app

Start here

Need a human?
Tell us what happened, what you expected, and your Android version if you know it.

Email support

For Pro or purchase questions, open TidyHouse → Settings and include the Support ID shown in the Pro section. Never send your payment card number.

Reminders are not arriving

Check the app

Open Settings in TidyHouse and make sure notifications are enabled. Confirm that the schedule is active and has a due time.

Check Android

Allow notifications, exact alarms, and background activity when Android asks. Some manufacturers also require TidyHouse to be excluded from aggressive battery optimization.

If a reminder was missed after a reboot or app update, open TidyHouse once so its recovery checks can reschedule active routines. If the issue continues, email support with the room, schedule, device model, and Android version.

Back up or restore your home data

TidyHouse’s local backup flow creates a ZIP file through Android’s document picker. It does not automatically upload your data to a TidyHouse server.

  1. Open Settings → Backup.
  2. Choose local storage, then choose where to save the backup ZIP.
  3. To restore, choose Restore Backup and select a compatible ZIP file. The app may ask to restart after a successful restore.

Keep backup files somewhere safe. Anyone who can open the file may be able to access the data inside it.

Pro purchases and subscriptions

Google Play handles payment, while RevenueCat helps TidyHouse verify Pro access. For a purchase that is missing or not restoring:

  1. Check that you are using the Google Play account that made the purchase.
  2. Open TidyHouse Settings and use Restore purchase or the customer center.
  3. If you contact us, include the in-app Support ID and your Google Play order details without sharing payment information.

Uninstalling TidyHouse does not cancel an active subscription. Cancel it from your Google Play subscriptions page.

Delete your data

TidyHouse does not require a sign-in account, so there is no remote TidyHouse account to delete. The app’s rooms, schedules, notes, photos, history, and preferences are stored locally on your device.

  1. Export a local backup first if you might want to keep your data.
  2. Open Android Settings → Apps → TidyHouse → Storage.
  3. Choose Clear storage or uninstall TidyHouse. This removes the app’s local data from the device.
  4. Delete any backup ZIP files separately from the location where you saved them.

Clearing local app data does not cancel Google Play purchases or subscriptions. Manage those separately through Google Play.

Need help with a privacy or deletion request?

Contact support